Data retention policy
Dialpad will retain customer data until they choose to delete it, or until they close their Dialpad account. You can delete individual calls, contacts, voicemails, etc. through the call log display within the application at any time. https://www.dialpad.com/trust/ Data archiving and removal policy
By default, Dialpad retains customer data until they choose to delete it, cancel your account, or set up a retention policy. Data for canceled companies are deleted within 180 days.
Data storage policy
All permanent data, such as contact lists, call records, recordings, and transcripts, are stored in the United States via Google Cloud Storage. This cloud-native approach to customer data ensures that data is backed up, distributed, and protected against loss and outage even in the event of widespread disasters.
App/service has sub-processors
yes
Guidelines for sub-processors